Technical Support Engineer Tier 2

IT Software

Expires at : 16 DEC 2018


București Full Time Middle

Skills

  • English

Description

Our client delivers innovative wireless backhaul solutions that help people increase their operational efficiency, enhance their end-customers’ quality of experience, and ensure their peace of mind. As the #1 wireless backhaul specialist, our client has been leading the industry for over 20 years now. Our client mission is resolving wireless backhaul challenges – helping achieve the highest value! 

The Technical Support Engineer will work in shifts and will have the following responsibilities:

- Answer calls from our client customers
- Follow helpdesk process to support cases
- Work in lab to re-produce field issues and for self-training
- Monitor customers’ networks and act according to the relevant process
- Support our clients engineers in the regions

By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.

Requirements

Electronic/Communication/Computer engineer (BA/BSc)
Proven knowledge and experience with IP-Networking
2-3 years of experience with interfacing customers (support, presale)
Proven Excellent English knowledge - fluent in reading, writing and speaking
Proven Excellent Spanish knowledge - fluent in reading, writing and speaking
Willing to work in shifts, including weekends
Excellent communication skills

Advantage:

Proven knowledge and experience with:
- CCNP or equivalent
- Radio communication
- Microwave
- Experience in installation and commissioning of microwave radio systems